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Community - SOTI MobiControl

Community - SOTI MobiControl

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SOTI MobiControl Discussions

  • 0 votes 3 answers

    Remoting

    Trying to remote into Samsung tab with os 11.  Web-based option gives me "Please wait while starting remote" and never starts the remote.  The Legacy option opens and sometimes loads the tablet's detail and then closes. Running Cloud 14.1

    SOTI MobiControl
    M
    Mel
    4 years ago
  • 0 votes 3 answers

    Legacy Remote Control not working

    Hi Guys, I encountered a problem with the Legacy Remote Control.It's just one user who has this problem and the Web-based Remote Control is working fine for him.If he used the Legacy mode, it takes 2-3 minutes, then the Legacy Remote Control is opening, but shows no data or device. After some time, it closed automatically. In the log of the deployment server there is a message. Error message is: "Remote Control token has expired for device" and "Comm.Client.9: System.UnauthorizedAccessException was captured when processing message: StartRemoteControlMsg:{}" and "Comm.Client.9: System.UnauthorizedAccessException: Invalid RC token.". We already uninstalled and installed the plugin again but doesn't work ether. Do you have any suggestions? Thanks for your help.

    Android
    SD
    Stefan Devernon
    6 years ago

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