Remoting

M
Mel
Celadon Trucking Services

Trying to remote into Samsung tab with os 11.  Web-based option gives me "Please wait while starting remote" and never starts the remote.  The Legacy option opens and sometimes loads the tablet's detail and then closes.

Running Cloud 14.1

Edited 4 years ago
SOTI MobiControl
ANSWERS
R
Rafael
4 years ago

Try to send following:

_resetfailedrcdetectionflag
restartagent
 
Sometimes this helps.
MD
Mark Doepelheuer
4 years ago

hi,

which plugin is installed and what type of enrollment you are using. it could be that the user of tablet have to grant the remote access, google make a lot of changes on android 11.

M
Mel
4 years ago (edited 4 years ago)

No plugin used since it is a Samsung device.  

Yes, the user grants access, but same result.  I am able to view the tablet in remote view, but unable to edit or touch tablet due to  appearing as my cursor.