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Remote control not working on some Android tablets

Solved
JL
J. Linhorst
Jefferson College

I have a variety of Samsung tablets in my MobiControl environment. Some are on Android OS10, others OS11. All of the OS11 devices do not allow for remote control. The OS10 devices do. The same devices that worked in OS10 are no longer remote accessible in OS11. The icon for remote connect has disappeared from the console as well for the affected units. How can I get these devices back online for remote control?

#remotecontrol
3 years ago
Android
ANSWERS
K
KCMOD@SOTI
3 years ago

Hello John,

Thank you for posting on SOTI Central!

If the RC icon is not visible in device details and under More button, please send the following script to the device:

retryrcdetection

Please note: script type should be Legacy.
Please let me know if it resolved your issue and if you have any questions.

Regards,
Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net

Solution
OA
Ozan Acikalin
3 years ago

You can check these articles:

  • https://discussions.soti.net/articles/remote-control-support-on-android-enterprise-without-requiring-oem-specific-capabilities-or-oem-specific-plugin
  • https://discussions.soti.net/articles/samsung-elm-not-supported-on-select-android-11-non-knox-samsung-devices

I never had this issues with samsung devices but you can also try this command:

_resetfailedrcdetectionflag
restartagent
retryrcdetection

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