Enterprise Remote Control Issue: Samsung SM-T307U Cannot interact with bottom half of screen

CL
Cody Littlejohn
Meritum Energy

Hey all, I am Having an issue with Remote Control On android Enterprise. I am using samsung SM-T307U Tablets. The agent version is 15.3.3.1069. The tablets are on android 11, I have reverted a few to go back to android 10 and same issue.

The device do not respond to input on the bottom half of the screen in remote control. If i rotate the screen in remote control, I can interact with the bottom half I was unable to before. The device are on the newest security update. 

2 years ago
SOTI MobiControl
ANSWERS