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"Waiting for Screen" When Trying to Remote into Device

KM
Kyle Mullins
CVG - Commercial Vehicle Group( Zebra OVS)

I have a MobileDemand A1180 tablet running Android 9. When I try to remote into this tablet I get "Waiting for Screen" on legacy and just a blank screen on the web viewer. I have already tried the solution posted in this tread (https://discussions.soti.net/thread/android-9-0-stuck-on-waiting-for-screen-when-remoting-in/) but no luck. There is also another thread on this issue but it has no solution other than update your agent. 

I had this issue with SOTI V14.2, running Agent 14.1.7 and MobileDemand plugin version 1.16.10.121

This morning I upgraded to SOTI V15.1, updated the agent to 14.2.0.1069 and I am still having this issue. 

The tablet doe not prompt me for permission, and I even have the permission to remote in without permissions. Not sure what is causing this. 

android remote-control version-15
5 years ago
Android
ANSWERS
D
DDMOD@SOTI
5 years ago

Hi Kyle,

Thanks for posting your issue!

When was the last time you were successful in remote controlling this particular device from web-console?

Regards,

KM
Kyle Mullins
5 years ago

I have never been able to remote into this device. It was always had this problem. 

J
JVMOD@SOTI
5 years ago

Hello Kyle,

Thank you for your response, please try below script on one device if that works later push to other affected devices.

_resetfailedrcdetectionflag

restartagent

 

Let me know if that works for you.

 

Regards,

KM
Kyle Mullins
5 years ago

I am still getting the same issue. 

J
JVMOD@SOTI
5 years ago

Hello Kyle,

Did you try legacy RC and HTML5 to remote control the device?

Regards,

KM
Kyle Mullins
5 years ago

Yes, I try both each time I test. I get "Waiting for Screen" on legacy and just a blank screen on the web viewer.

KM
Kyle Mullins
5 years ago

So I found out from Support that the issue was two plugins installed. Since this was the first non-zebra device we have on our SOTI instance the zebra plugin accidentally got installed before I changed the assignment rule to zebra only. Now that the zebra plugin is removed it works great.  

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