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This is coming from the Bitdefender Antivirus that's included with MobiControl on a TC52. As far as I know this has only come up on one device. It appears to be a system app, and from web searches it seems that this is common to come up as a false positive, but we've got to treat it seriously as it's a device that is at one of our stores. Exact Message: Error: Malware application detected (Malware Application Notification Message, packageName=com.qti.service.colorservice, displayName=com.qti.service.colorservice) MobiControl version: 14.3.0.3144 MobiControl agent version: 13.7.6.1004 TC52 OEM version: 01-21-18.00-OG-U00-STD
Hi An application we were asked to make available appears to have been hacked and malware has been loaded into com.android.backupconfirm. MobiControl has flagged it but it cannot uninstalled or quarantined. The offending app (OneFile) has been removed. Device is a Samsung Galaxy Tab Active 2. The device has been hard rebooted, both via MobiControl command and a physical reset of the device and in both instances the malware is still embedded in com.android.backupconfirm. Any help is greatly appreciated.
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