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com.qti.service.colorservice - TC52 - showing as Malware

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MM
Matt Martin
Supply Chain Services, LLC

This is coming from the Bitdefender Antivirus that's included with MobiControl on a TC52. As far as I know this has only come up on one device. It appears to be a system app, and from web searches it seems that this is common to come up as a false positive, but we've got to treat it seriously as it's a device that is at one of our stores.

Exact Message: 

Error:  Malware application detected (Malware Application Notification Message, packageName=com.qti.service.colorservice, displayName=com.qti.service.colorservice)

MobiControl version: 14.3.0.3144

MobiControl agent version: 13.7.6.1004

TC52 OEM version: 01-21-18.00-OG-U00-STD

malware
6 years ago
Android
ANSWERS
RC
Raymond Chan Diamond Contributor
6 years ago (edited 6 years ago)

Add the bundle ID of the app in the Antivirus Whitelist in the "Antivirus Protection" payload of your Android profile.

 

Solution
MD
Matt Dermody Diamond Contributor
6 years ago

What is the actual question?

MM
Matt Martin
6 years ago

I guess the actual question is how to suppress this error or mark it as an approved application, so that it doesn't show up as a violation

MM
Matt Martin
6 years ago (edited 6 years ago)

Thanks Ray, that seems to have masked problem.  I will open a case to address the fact the BitDefender is falsely reporting as see where that goes.

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