Hi,

Customer is usning TC80 AOSP 02-10-02-L-00-A with CFE10, Agent 13.6.0.1257 and MobiControl 14.2.2 (similar behavior was also on 14.2.1) with Enterprise Keyboard as default input method and when scan trigger button on handle is pressed Android shows error message "Application Enterprise Keyboard unfortunately stopped working" while in Lockdown - I've added com.symbol.mxmf.csp.enterprisekeyboard to the Lockdown that works after restart but after some time or when I unlock Lockdown as Admininstrator and then back to User mode the error keeps appeararing again.

But when Ent. Keyboard is displayed (input text field selected) it works as expected .. but still shows error message on trigger press

When I look to downloaded device agent activity log I can see that the package is whitelisted by Lockdown but also blacklisted?! among with other settings package in line:

..

2019-02-01 22:01:34.883|pool-2-thread-1|I|AP|[TimerPollingForcedManualBlacklistProcessor][applyProfile] - begin {[Lockdown blocked:[com.android.launcher, com.android.systemui/.recents.RecentsActivity,...com.symbol.mxmf.csp.enterprisekeyboard..., com.android.settings/.ConfirmLockGeneric], enabled:true, forcePolling:true, SamsungSoftBlocking:false]}|

..

Any ideas appreciated (Whitelist feature did not help)

P.S: Also another package that should run on background I've added to the Lockdown items is listed in above log as both whitelisted and blacklisted but it doesn't shows error message when trigger is pressed so possibly it just don't run sometimes.