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Hello,When I click on the SOTI MOBICONTROL agent menu button, the menu does not appear.I Use ZEBRA VC8300 terminals under Android14.Issue is the same on all devices.If I click on the 'Profiles' tab it works, I can see the list of installed profiles.Do you have any idea how to authorize access to the agent menu?Regards
Just after some advice if possible. We're trying to enrol and start using Samsung Galaxy Tab Active 3's using Android Classic enrolment (we have good reason currently but will opt not to go into any specifics on this). Those devices are running Android 13 on February 2023 security patch. We have only one live user currently and one test device in hand. The test user has periodically complained that the lockdown has crashed with a message saying that the menu could not be loaded and to contact an administrator. This is happening at awkward times and often when support for the individual isn't available. It can only be fixed if the lockdown is revoked and then re-applied. Agent version 15.3.1 Just wondering if anyone else has experienced this and has a work around? Not sure if this is a bug, whether the lockdown itself is at fault or whether something in the OS is corrupting the menu? I notice in Android 13 that you can select the default home screen between MobiControl and One UI - you can set it to MobiControl but on reboot I don't think its always retaining that setting and I have noticed periodically One UI gets set again. Not sure what the default should actually be and if this impacts the agent/lockdown at all. At a bit of a loss really and not wanting to go fully live until the problem is worked out. I was going to set something to maybe get the agent to log some more debug information to see what the culprit may be but have forgotten how to set up more logging via the agent for Android Classic. Thanks
Hi, i have another little problem. In lockdown mode i have the 3 buttons in the menu downstairs: - back- home- swipe If i use the "swipe" button it has the same function like the home button. I cannot swipe apps. But maybay in case of "hanging out", i have to do it to close them. I use Samsung Galaxy X Cover pro with Android 10. Regards,
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