Community - SOTI MobiControl

Community - SOTI MobiControl

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  • 0 votes 6 answers

    Remote Control Screen blacked out during pattern unlock Samsung Tab A7 lite

    Discovered an issue with unlocking tablets on Android 13. When remoted into a device, Samsung Tab A7 that is on Android 13, when you swipe to get the pattern unlock screen, the device/remote session will black out the screen, not allowing you to see the pattern. This will force Soti techs to rely on user for pattern input.  We tested the same exact device (A7) with same exact profile, but on Android 12, and we were able to see the pattern screen. This seems like a Samsung update as 12 and previous allow us to see pattern screen. I have looked at other password screens (Admin mode, JC Mobile Etc.) We are still able to see those screens. Look below looks like it can be a Samsung thing. is anyone able to confirm if this is something that was part of the latest Samsung software updates?  I took a look at our Feature Control and we have the "Allow Screen Capture" setting enabled.

    SOTI MobiControl
    2 years ago

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