Remote Control Screen blacked out during pattern unlock Samsung Tab A7 lite

DP
Daniel P Bronze Contributor
Abetech - Managed Services
  • Discovered an issue with unlocking tablets on Android 13. When remoted into a device, Samsung Tab A7 that is on Android 13, when you swipe to get the pattern unlock screen, the device/remote session will black out the screen, not allowing you to see the pattern. This will force Soti techs to rely on user for pattern input. 
  • We tested the same exact device (A7) with same exact profile, but on Android 12, and we were able to see the pattern screen. This seems like a Samsung update as 12 and previous allow us to see pattern screen. I have looked at other password screens (Admin mode, JC Mobile Etc.) We are still able to see those screens. Look below looks like it can be a Samsung thing.

is anyone able to confirm if this is something that was part of the latest Samsung software updates? 

I took a look at our Feature Control and we have the "Allow Screen Capture" setting enabled.

3 years ago
SOTI MobiControl
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