Problems with remote access, kiosk mode and application of profiles

For a long time, I'm having problems with the tasks of synchronizing files with some tablets, instead of showing the files they synchronized, it shows the error "Script command is not supported by device (__License)" and it also happens that in some tablets too the profile application is pending, so it does not update the kiosk mode that I have configured. and also disables the remote access Did someone happen to this? I have version 14.2.0.2894 installed and the equipment is all Samsung SM-T585, this happens with different versions of android 7.0 and 8.1 and agent 13.5.1.1234 and 13.6.0.1257, I do not know what to do. The only solution is to uninstall the soti agent, install the remote knox to ask for the license from the klms agent and reinstall the soti, but it is difficult for me if I have to do it in person since the tablets are distributed by different provinces of Argentina Something that caught my attention, is that when all this happens to me, in the part of supported api, I disappear the knox and the samsung rc Thank you very much and I await commentsregards!