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Hello, We've got a customer with Android 5.1.1 and Android 9 Samsung Galaxy Tab Active or Tab Active2-tablets and we're having a lot of trouble with a certain network provider abroad. The tablets automatically choose this provider (roaming is active) since it seems to have the best coverage, yet certain connections will still get blocked. Calling and sending text messages works perfectly fine, but sending simple .gif files through our own application already proves to be difficult. Sadly, MobiControl will lose all connectivity. Our own current provider can't do much to help, other than to keep complaining to the foreign provider. We've changed our own application to withhold certain files until a different network is chosen, but with users spending a lot of time in this country this isn't a truly viable option. These tablets are running in Lockdown mode and the users aren't permitted to change other settings than the MobiControl Settings Manager has to offer (volumes, display, bluetooth, wifi). But, if they were able to alter settings, they'd be able to manually forcefully change the active network to whatever else there's in range. As soon as a different network is chosen, all connectivity restores. Now, my question to you: Do you know of any shortcut or intent with which we can add a button to the lockdown screen which in turn leads to the option to manually select a network? Preferably in such a way that other settings are still hidden or blocked? Thanks in advance for thinking along. Kind regards,Theun SchellekensMobiCoach B.V.
I have a profile that includes a Feature-Control setting to enable Data Roaming. I have devices picking up this profile, however when I go into the Android settings I can see that roaming is still disabled. Is there another setting that needs to be changed somewhere?
We have a device that is connected back to Mobicontrol over cellular while roaming. The device does not seem to be picking up the latest profile version? I have a device on Wi-Fi that has updated to the latest profile. Is there a setting somewhere for choosing over what connections the profile will update?
Hello all, we work with some device zebra tc75x with android 6 the version of our mobicontrol version is 13.3.3454 On device we have the client on version 13.3.2 build 1014 Device is enroll by android + All works fine :) We have just sometimes some device who aren't connected because after a reboot of the device are connected in roaming. How i can disable the roaming ? I've look on feature control and find this option: disable roaming syncing I'm not on the border of the country, it's enough difficult for me to test without take the device and go to the next country. But perhpas some person can tell me if this option is enough or not ? thanks for all
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