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Hello everyone, I have a problem when enrolling a Samsung A02 device, I have tried to enroll using the AFW and QR CODE methods but the results are still the same, namely ELM status pending, I have tried sending the reset_elm_license script but it doesn't work, Is there another way to solve this problem?
Hello, Several customers are have problems with Samsung devices that upgrade to Android 10. After the upgrade, the Mobicontrol agent keeps on asking to activate ELM licence and it crashes when trying to do that. In the settings, these devices do not show info of Knox. So I think the upgrade did not include Knox and now those devices can not be managed by Mobicontrol. Is there any solution for this issue? Can Mobicontrol manage Samsung devices without Knox ? Thany you.
Can someone explain to me the pros and cons of using the Samsung ELM agent vs using Samsung non-ELM agent?
We have a device that is throwing the error "Samsung ELM license activation failed". This hasn't happened to any of our other 100+ samsung devices. I'm finding nothing about this error online. Anyone know how to correct this?
Hello !We are deploying specific applications with Mobicontrol to Samsung Galaxy J6 devices.Is it possible to change the notification sound and notification vibration just for the deployed app via script?We are using Samsung ELM Agents.
We have been having issues with our Samsung tablets running Oreo 8.1, Mobicontrol Cloud v14.3.2.1171. We recently injected the ELM agent version 13.7.3.1045 and most of our devices are using this and today I see that there is a newer version available, 13.7.5.1013, but I can see neither agent listed in the Release Notes located at https://docs.soti.net/soti-mobicontrol/android-agent/release-notes/v137/android-oem-agent-maintenance-releases/ I would like to see what is fixed in these versions to know if we should upgrade but right now I can't tell. In general we are struggling to find any patterns or trends regarding the following issues and hope that a newer agent might provide some relief: Boot loop: the device at the lockscreen will accept the password but will return right back to the password prompt without indicating an incorrect password, Only way forward is soft reset from Mobicontrol console or hard reset on the device (long hold on power button) Collected Data: sometimes stops collecting, will resume after a restart Odin Mode (or Download Mode): numerous reports of devices going into Odin Mode, which is typically done by holding Power, Vol Up and Vol Down simultaneously. Too many users reporting for this to be user error only. We never had the problem until after upgrading Mobicontrol from 13.3 andgoing with the 13.5.x version of the agent. Devices not checking in: Some devices will go offline from Mobicontrol even though they are connecting to the network via WiFi or 4G (they can browse the web, sync data with our survey app, etc, just won't connect to Mobicontrol). Resolved with restart. Thought this might be related to Doze, sent "no doze" script to all devices and agent sleep issue shows fixed in MCMR-16238 False Low RAM Alerts: We have an alert set up to warn us when available memory drops below 768 MB, we get multiple alerts daily on multiple devices that this threshold is exceeded but whenever we investigate we have yet to find a single device actually running that low on RAM, even if we remote tot he tablet within a minute of the alert having been received. None of these is absolutely related to the agent but I can't rule it out either, would really like more comprehensive notes for each release Thanks, Matt
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