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Recently we have had trouble sending certain commands to our handhelds. One of the most common ones we have seen is the error message below when sending the Check-in Command. ERROR Error sending the Check-in action to 1 device(s). When I go to the logs for this device, it shows the request for the Check-in but does not show it as resolved on the next line like it would when it normally works. Is this a known issue? Further details below: Handheld Models: TC56 + TC57 Android Oreo 8.1 SOTI MobiControl Version: 15.4.2.1020
Hi SOTI, One of our devices keep getting the following error message. Error sending message (Error sending message (typ=30), General communication error) Error sending message (Error sending message (typ=31), General communication error) Could you please help us to fix this problem since our representative his device doesn't sync our latest data. We have tried the following. Set the rule network Restrictions on Wi-Fi only Set the rule network Restrictions on Cellular only Set the rule network Restrictions on LAN / Wi-Fi and Cellular We gave the representative a brand new Samsung Galaxy tablet All this above didn't help, we keep getting the type=30 and type=31 error message. All other rules that this device has running does sync well without any problems, we even removed all rules and only kept this one to double check and still same error message. We have over 60 devices in Europe that use multiple rules and it works perfectly, but not with this user / devices. Hope you SOTI can help us out, because that would be great!
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