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Dear All I'm one of customer for your product. regarding SOTI Mobicontrol. About a month ago, I raised ticket for Android10 enrollment. SOTI support team said, first of all I have to Mobicontrol upgrade from 13.x to 15.x. And then I have to replace from SHA1 to SHA2 SSL due to Android security policy. For today, I am having a Android 10 device enroll setup for example, Rules, Profiles.. Problem is that support team is not respond appropriately. Therefore, I have to waiting for your call only.. During support history, I got error. i.e. console restart, Rules cannot retrieve.. Do you have any service level service of work? End of this month, I will replace to Android 10 device up to 300 devices. If I get wrong support, I will decide to SOTI device EXIT plan soon. For your understand, I attached Incident numbers. C00437437, C00443753, C00443044, C00441922 , C00437141 , C00445011 Thanks.
Any one has changed SHA1 certificate to SHA2 Successful. What precaution need to be taken?? Any challenges you faced ?
Hello Is there a way to check which certificate (DS) a device using ? I enrolled multiple devices using SHA1, then SOTI installed SHA2 (to support Android 10). Now I need to attach the new SHA2 certificate to Deployment server but I need first to double check that SHA2 certificate has been learned by all devices. Is there a way to do that "easliy" ? steve
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