Are you talking about the SSL certificate or the MobiControl root certificate?  

Upgrading SSL certificate is relatively easy.  But if you are referring to the MobiControl root certificate, the task can be quite tricky, depending on the existing  server version, the platform(s) of devices that are enrolled onto the MobiControl server of interest, and the modes/connectivity of the devices   For mission critical production servers or those involving large number of devices of different brands/models, it might be better to get Soti Professional Service team to do the job.

What are the number of devices in each of the device platforms you have for your server?

Hello Anil,

Thank you for your post, you need to take a lot of things into consideration while changing certificates on the server.

As this result of losing connectivity to the devices. 

I would like you to create a support case(click here) or call SOTI Support team(click here) to proceed further as they will consider all possible precautions to be taken with respect to your instance and type of devices you have enrolled.

Also, if this post has helped you in solving your inquiry, I would request you to mark the particular comment as "is solution", so others may benefit from this information.

Regards,

Hello Anil,

Thank you for your response, if this post has helped you in solving your inquiry, I would request you to mark the particular comment as "is solution", so others may benefit from this information.

Regards,