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Hi,
we have about 1000 MC33 with Android 8
Now our new purchase has only Android 10 MC33 devices.
Our problem is now i cant stage the Android 10 devices when the DeploymentServer certicate is SHA-1, so we changes to SHA-2 and staking worked. But after changing to the SHA-2 certificate the Android 8 devices cant connect to SOTI anymore. Any solutions ?
Kind Regards
Your Android 8 devices should be compatible with the SHA-2 certificate but there is process to follow when swapping over root certificates that are binded to the DS, the certificate cannot be changed instantly.
When the new certificate is generated the current enrolled devices need to check in order to learn about the existence of the certificate before the certificate can be swapped over.
I would recommend that you to raise a support ticket in order for a technical support agent to assist you in changing over the certificate correctly.