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Hello, Our set up - Mobicontrol Enterprise, Agent Version: 14.4.4.1051, on Android OS for Galaxy A10e, A11, and A21. Issue: Display Timesout randomly. At the time of the screen display going unresponsive and goes black, mobicontrol's logs report device disconnected and then return connection once unlocked. Please note the phone locks when the screen times out during use of SOTI Surf, Email (Outlook), or any application. I've worked with the SOTI support team on this error since May. I have not found a resolution to this issue and it has affected every phone in production.Some fixes attempted: Go to group details - connection settings - set to max retry connection to 3600 s. Go to Authentication profile - select authetication policy - select user password policy - select maximum screen timeout to 99 Minutes Adjust mobicontrol settings manager to never. We've tried implementing all of these fixes in our current server and non of them have been reported as a working solution since the timeout error continues to occur. Please help as soon as possible. This is negatively affecting our employees. Thank you, Zahra
Hello all, we have mobicontrol admin in version : 13.3.0.3454 we have some device zebra tc75 with mobicontrol client on version : 13.5.0 build 1677 I have a lock down (authentification / html page) on some device, on feature control i have checked disable camera. That's work fine, we have do this BECAUSE when device SLEEP after 30 min (time max) , users wake up the device and an icon camera appears ... If users take a picture after it's possible to SHARE IT .. BUT, now the problem is, we need to take picture for the new version of our app... I have checked with a little POC -> app with just a button who take a picture and of course, it's not possible to start the camera .. How to solve this ? Or perhpas How to disable sleep mode ? thanks
Hello all, I have a table FZ B2 (android 6.0) with a lock down, all works fine but the security service has find a gap ... It's possible to change user, and of course, delete the lock down ...the lock down disapear when you change the user ... I've try to delete ALL USERS under settings ...but it's not possible ... On lock down, i have checked => disable status bar expansion / disable settings change / hide status bar How to reproduce this : tablet sleep, touch on ...touch several time the user (blue icon) and you obtain this screen. After click a other icon represent a user or + , and the lock down switch off ... How i can resolve this ? thanks
I am trying to trigger an app to update an ini file. I can start the app via MobiControl script. The problem seems to be that when Android is sleeping, it seems to interface differently with the file system and it does not update the file. Is there a way to wake up the device before triggering the app? Any other suggestion would be helpful. MobiControl 13.3 on Zebra MC67s.
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