MC lockdown screen steals focus from user: Android+/Samsung

I have a very weird issue with SOTI lockdown: Samsung J3 devices, Lock-down screen steals focus away from active user many times.    meaning whatever the user is doing on the phone, the screen flips back to the main lock-down screen.    The user can be texting, emailing, or using an approved app from the lock-down screen.     This behavior makes the phone basically unusable. The user can return to the screen they were using and continue to try to complete the task (say trying to complete and send a text message), only to have the focused stolen again by the lock-down screen. If the user is lucky, they can complete a task quickly. Though sometimes, having to try many many times to get something done. It appears to happen @ every ten minutes randomly, however - when it does - it can steal the focus away from user 10-14 times in a row. I have seen the logs contain multiple entries (10-14) in the same time-frame (H:M:S) like:    7:02:02 AM   Information       Custom log       (The device has been switched to User mode)    1-14 times in a row., different days, different times.   I also see multiple (1-2) same-day log entries for:      Information      Custom log       (Samsung ELM License successfully activated)       other info        OS Version      8.0.0    Agent Version      13.6.0.1476     This issue was reported to SOTI in 2016/2017 and I sent them @ 3GB of 'logs' over 8 different troubleshooting tests, the only option offered was - we are updating the agent. We now are 8 Agent versions past this first report, the issue is actually worse than ever.   I use:    Feature Controls: Block Tether/ add new accounts    Phone Calls: to block International and 900    Application Run Control: Blacklist numerous 'sharing sub screens (to prevent user for sharing to online services)    Lock-down : 8 apps available - (I recently changed speed-lock to 90 seconds vs 10 seconds for kickoff.)                                                          I desperately hope this is what is kicking user out of active screens    Settings Manager: allow all    SotiSurf: with settings to limit sites allowed    File Encryption: for HIPAA compliance.    and Authentication: to enforce expiring pins   My Rules, data collection and data-com collection every day at 9A   {infotech wonk}