No Matches Found!
Try with a different search term
No Matches Found!
Try with a different search term
There's a new home for Articles. Find Articles on Our Product Support Page.
HelloCurrently, we have some Ascom Myco 3 devices that inexplicably lose their timezone. This is also shown to me in the logs, but unfortunately Soti doesn't correct this automatically.At the moment, the SNTP/NTP option is selected in the time synchronization settings, but even the variant with the deployment server doesn't work. The only solution appears to be switching to the deployment server first, then reconfiguring SNTP/NTP, performing a check-in, and then it works again. We also use devices from Samsung, Lenovo, and Zebra, all of which work flawlessly. I don't know why the Soti doesn't correct automatically the time on Ascom Myco 3 devices. Do you have any experiences or suggestions, like a script command, for example?Soti Server version: 15.6.3.1018Device: Ascom Myco 3 Cellular Wi-Fi EUDevice OS: Android 10Agent version: 15.4.3.1054Thank you
HiI have a problem viewing the report after collecting data from the specified devices, the report shows "Date Time" incorrectly, as far as I check the time on the report is wrong with Real time is about 7 hours.The devices were properly configured with the standard time zone in my area, so I don't know why.Many thank!
I am curious what's timezone setup flow for Android devices through SOTI console. There is "Time Synchronization" in a group config where either custom timezone can be set or specific NTP server can be configured. But it does not affect any device in the group. So there are a few questions: 1. Is it possible to change device timezone through SOTI console at all? 2. Is it depend on Android version (I tested it with Android 6 devices)?
Top-tier experts who are delivering outstanding content. Should have more than 7000 points.
Experts who are consistent with great content. Should have more than 1000 points
Highly experienced members with valuable inputs. Should have more than 700 points
Beginners taking the initiative. Should have more than 500 points
