How to change Android Managed Device timezone through SOTI console?

I am curious what's timezone setup flow for Android devices through SOTI console. There is "Time Synchronization" in a group config where either custom timezone can be set or specific NTP server can be configured. But it does not affect any device in the group.

So there are a few questions:

1. Is it possible to change device timezone through SOTI console at all?

2. Is it depend on Android version (I tested it with Android 6 devices)?

7 years ago
Android
ANSWERS
RC
Raymond Chan Diamond Contributor
7 years ago (edited 7 years ago)

According to a Soti source I asked a few months ago, time synchronization with NTP or MobiControl server is currently not supported for Android Enterprise platform.  I don't know if Google  has any road-map to include the required API for EMM  vendors to support this in the near future.

However, it works for Android+ platform, at least in the last 4-5 years for many Android 4.x-8.x devices I personally tested, though it can be dependent on the device OEM brand. Definitely works on all Samsung phones/tablets.  As far as I remember,  it should also work for many devices from Lenovo, Huawei, Sony, etc.   To be sure for a particular brand/model,the best is to test it on the  device.

Regarding any way to set the timezone for Android Enterprise managed-device-mode devices,  I don't think so, at least not at the moment based on tests I did a few weeks ago.   Let's see if Soti guys can surprise us with something different.

J
JMOD@SOTI
7 years ago

Hi Andrew,

Thank you for your interest in MobiControl’s Time Sync feature. We understand that this is a feature that our customers care about.

Currently, Time Sync for Android Enterprise is not available with the latest version of MobiControl.

We are constantly working to improve our products to satisfy our customers' requirements. Very likely, we will be adding this functionality in a future release of MobiControl.

When the feature is available, it will be indicated in our release notes which can be found here.

Kind regards,

MD
Matt Dermody Diamond Contributor
7 years ago

This is testament to why I'm sticking with DA and Android+ for COSU environments until the management APIs can catch up. Google wants us all to be on P+ with DO but the management options are still limited relative to what we can do with DA and OEM specific SOTI agents. 

C
Chad
6 years ago (edited 6 years ago)

It's been about a year since this discussion, wondering if any way to set time zone on units.

We have units across country, and I have a folder for each region which in windows CE, used to tell Soti anything in that folder is Eastern, or anything in the other folder is Central and it sets the time zone accordingly.

now with Managed Device AE can we do this with latest 14.3.4 MobiControl?

What about if it's a script command?

IF not to all so we have to set time zone manually on unit before we ship out? our device are WIFI only. no Mobile.

Thanks,

MD
Matt Dermody Diamond Contributor
6 years ago

According to the AE agent release notes this functionality was added in November, after these conversations initially occurred. With that said, I'm still not sure if this actually works as I just tried it on an AE managed Zebra MC9300 and the time zones are not changing based on the Time Sync policy

MM
Mirko Marraro
5 years ago

I confirm it doesn't work on MC9300 even with agent version 14.1.1-1003

KH
Kim H.
5 years ago

I confirm that this is also not working on TC20, TC52 & MC33.

Any News ?

MD
Matt Dermody Diamond Contributor
5 years ago

I've been using MX based Time Zone for Zebra AE devices deployed through SOTI as Packages. 

A
Andreas
5 years ago

Can confirm this doesn't work on Newland mt90's either...

IS
Ian Stuart
5 years ago

I am guessing you're manually setting the time zone based on location of each OU? On Managed wifi only devices the automatic time zone does not seem to work so I will probably have to force it per OU with mxconfig.

RM
Ryan Miller
5 years ago

Can I assume you are manually changing package versions for each timezone when we spring forward and fall back?  

This is what I am using - slightly annoyed at Google's policy changes on Android 8.

<wap-provisioningdoc>
<characteristic type="Clock" version="4.2" >
<parm name="AutoTime" value="true"/>
<parm name="TimeZone" value="GMT-5"/>
</characteristic>
</wap-provisioningdoc>

MD
Matt Dermody Diamond Contributor
5 years ago

Hi Ryan!

We use the city specific options which I believe account for daylight savings for the particular locality. 

<wap-provisioningdoc>
<characteristic version="6.0" type="Clock">
<parm name="AutoTimeZone" value="false" />
<parm name="TimeZone" value="America/New_York" />
<parm name="AutoTime" value="true" />
</characteristic>
</wap-provisioningdoc>

RM
Ryan Miller
5 years ago

Excellent, I guess I should have choose a higher MX version for more options ;) 

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