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  • 0 votes 4 answers

    Velocity File Assistant is not moving file Solved

    Recently I began upgrading our devices from Android 10 to Android 12 and made necessary preparations for devices to use Velocity File Assistant. I noticed that having file assistant on android 10 devices caused issues so I decided to wait until the entire department was upgraded before putting file assistant on the devices and considering the wldep file stayed in the correct location after the upgrade it was not immediately necessary. Over the weekend I learned that the previously employed admin had a rule in place to kill greenscreen each Saturday, deleting the wldep file and using file sync to grab it again. As Android 11 introduced new strict policies this file sync rule did not work so I was scrambling to resolve this issue from home OTA which we did by installing Velocity File Assistant through SOTI. Today I am working to ensure this does not occur this weekend and noticed that Velocity File Assistant only moves the file once despite what is listed on the invanti support page here https://help.ivanti.com/wl/help/en_US/Velocity/2.1/admin/file-assistant.htm. What I have gathered so far is that I use file sync rule to place the wldep file in /Download/com.wavelink.velocity. If I freshly install Velocity File Assistant and grant it permissions upon first launch, the file moves as intended. If I then delete the file from /Android/data/com.wavelink.velocity/files using script wipeapplication com.wavelink.velocity or manually delete it then I reboot Velocity all I get is demo mode. The only time I have been able to move this file after wiping velocity is by uninstalling and reinstalling Velocity File Assistant. Operations is insistent that they want the program cleared each Saturday as they have had complications in the past that I am told this fixed so I would appreciate some help if possible!

    Android
    a year ago

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