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Velocity File Assistant is not moving file

Solved
MS
Mark Springs

Recently I began upgrading our devices from Android 10 to Android 12 and made necessary preparations for devices to use Velocity File Assistant. I noticed that having file assistant on android 10 devices caused issues so I decided to wait until the entire department was upgraded before putting file assistant on the devices and considering the wldep file stayed in the correct location after the upgrade it was not immediately necessary. Over the weekend I learned that the previously employed admin had a rule in place to kill greenscreen each Saturday, deleting the wldep file and using file sync to grab it again. As Android 11 introduced new strict policies this file sync rule did not work so I was scrambling to resolve this issue from home OTA which we did by installing Velocity File Assistant through SOTI.

Today I am working to ensure this does not occur this weekend and noticed that Velocity File Assistant only moves the file once despite what is listed on the invanti support page here https://help.ivanti.com/wl/help/en_US/Velocity/2.1/admin/file-assistant.htm.

What I have gathered so far is that I use file sync rule to place the wldep file in /Download/com.wavelink.velocity. If I freshly install Velocity File Assistant and grant it permissions upon first launch, the file moves as intended. If I then delete the file from /Android/data/com.wavelink.velocity/files using script wipeapplication com.wavelink.velocity or manually delete it then I reboot Velocity all I get is demo mode. The only time I have been able to move this file after wiping velocity is by uninstalling and reinstalling Velocity File Assistant.

Operations is insistent that they want the program cleared each Saturday as they have had complications in the past that I am told this fixed so I would appreciate some help if possible!

wldep file assistant velocity Android 12
a year ago
Android
ANSWERS
MD
Matt Dermody Diamond Contributor
a year ago
Solution
MS
Mark Springs
a year ago

Hi Matty,

The provided link will be great for clearing out Velocity and I will look to implement this change, however it does not resolve my issue with Velocity File Assistant not moving files more than once. I can make the change which will resolve the stress of having the entire business at a standstill on Saturday however it does not resolve one off issues employees are bringing me were a device is back in demo mode for no apparent reason. Would you be able to provide a resource I can reference to resolving this issue?

A
AGMOD@soti
a year ago

Hi Mark Springs

Thank you for posting on SOTI Pulse.

Thank you Matt Dermody for responding to the post. Your expertise and willingness to help are greatly appreciated!

Have you had an opportunity to test the suggestions that Matt provided to clear out the the Velocity settings with the File Assistant? Has the reference document that Matt provided helped you in addressing your query ?

If not, or If you have any additional questions or concerns, please don't hesitate to reach out. We're dedicated to providing assistance and support.

As your issue seems to require testing and assistance from our Technical Support team, it would be greatly appreciated if you can create a support ticket (click here) or call the SOTI Technical Support team (click here) to check on your issue over a scheduled session and see what changes needs to be implemented in order to move files more than once with the help of Velocity File Assistant and also to test on the issue regarding devices turning back into demo mode.

MS
Mark Springs
a year ago

Matts suggestion lead me discover that my understanding of Velocity File Assistant was incorrect. I had miss understood the description on the Ivanti website and mistakenly believed that VFA moved the source file every time Velocity was ran and did not have a WDLEP file in destination location. It actually only moves the file when the source file is different. I was hitting a wall because I was not updating the file name and VFA did not register it as a different file.

Ultimately I created a file sync rule to clear greenscreen as operations wants and deleting all files in /sdcard/downloads before dropping a new file and then running the intent command Matt suggested post file sync.

Thanks Matt!

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