Community - SOTI MobiControl

Community - SOTI MobiControl

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  • 0 votes 4 answers

    work profiles and missing zebra device plugin Solved

    Since android 10/11 , i have to use a manual enrollment, because the qr codes previously used with android 9 are not being recognized while scanning the qr code from the android "welcome screen" anymore. When using above method (qr code generated with datalogics github) , the enrollment was working fine. The soti client was downloaded, the corresponding plugins were installed, the correct api's (work managed device,  Android Zebra EMDK etc) were installed. But i don't want to focus on the above now (although it would be very helpful if someone could explain me why the scanner (zebra mc22) is suddenly unable to scan this qr code (stagenow test barcodes work) The problem is that while setting up the scanners manually, i installed the soti client, and manually entered the enrollment ID, the scanner is suddenly being configured with a work profile, so with a personal and a work tab. Also, i am unable to push any software or profiles, nor to connect remotely to the the scanner. I suspect the fact that the correct  Android Zebra EMDK api is missing to be the cause of this issue, but i am unable to install it manually. I've downloaded the zebra legacy PCG file from the website, but i don't know how to install/import this file, since i can't push any software to the scanner, and simply running the file on the scanner is obviously not working, since it's not a apk. I've also tried to install the device plugin from the soti webconsole (cloud) , but nothing happens. Thank you very much for helping me in advance!

    SOTI MobiControl
    2 years ago

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