work profiles and missing zebra device plugin

Solved

Since android 10/11 , i have to use a manual enrollment, because the qr codes previously used with android 9 are not being recognized while scanning the qr code from the android "welcome screen" anymore.

When using above method (qr code generated with datalogics github) , the enrollment was working fine. The soti client was downloaded, the corresponding plugins were installed, the correct api's (work managed device,  Android Zebra EMDK etc) were installed.

But i don't want to focus on the above now (although it would be very helpful if someone could explain me why the scanner (zebra mc22) is suddenly unable to scan this qr code (stagenow test barcodes work)

The problem is that while setting up the scanners manually, i installed the soti client, and manually entered the enrollment ID, the scanner is suddenly being configured with a work profile, so with a personal and a work tab. Also, i am unable to push any software or profiles, nor to connect remotely to the the scanner.

I suspect the fact that the correct  Android Zebra EMDK api is missing to be the cause of this issue, but i am unable to install it manually. I've downloaded the zebra legacy PCG file from the website, but i don't know how to install/import this file, since i can't push any software to the scanner, and simply running the file on the scanner is obviously not working, since it's not a apk.

I've also tried to install the device plugin from the soti webconsole (cloud) , but nothing happens.

Thank you very much for helping me in advance!

2 years ago
SOTI MobiControl
ANSWERS
SB
Simon Breuer Gold Contributor
2 years ago

Setting up the device manually and installing MobiControl afterwards leads to a BYOD device with work profile.

These devices are not fully manageable. You cannot install packages and don't have full control over the device via MDM.

In order to get a "Fully Managed Device", the device has to be provisioned from factory reset state with one of the following methods:

- DPC enrollment
- QR code enrollment
- ZEBRA Barcode enrollment

I suggest to identify the core problem: The non-working QR code.

Solution
RS
Rafael Schäfer Platinum Contributor
2 years ago

And to add the Zero-Touch enrollment.

ML
Maurice Lahaije
2 years ago

Correct, i found that out the hard way. I started using Stagenow since this morning, and i have been able to enroll a scanner, though the process isn't flawless yet. But i'll manage :-)

Thanks for the suggestions.

A
AMMOD@SOTI Bronze Contributor
2 years ago

Hi Maurice

Thank you, for engaging with SOTI Pulse. We appreciate your participation, Simon and Rafael, for providing responses to the post.

We are pleased to hear that you have found a solution to your query.

If you have any additional questions or concerns, please don't hesitate to reach out. We're dedicated to providing assistance and support.

Kind regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |