We are about to deploy the new Zebra TC58 model. I am conducting tests with a unit and have encountered two issues:

The first problem is that it doesn't load Android Enterprise profiles of the Work Managed type. I have two Android Enterprise Work Managed profiles created and assigned in a folder. When I place the TC58 device in that folder, the profiles are not assigned to the device. I have tried enrollment methods using Stagenow with a configuration JSON for Soti, which I have regularly used for other Zebra models, and manually with afw#mobicontrol. In both cases, the same problem occurs.

While conducting tests, I created an Android Plus (classic) profile that installed the Zebra plugin. Here's the interesting part: the Android Plus profile does load and install the Zebra plugin. Once the plugin is installed, the Android Plus profile is uninstalled, and at that moment, the Android Enterprise Work Managed profiles appear and get installed. It's as if Soti recognizes the device as Android Plus, and upon loading the Zebra plugin, it then detects it as Android Enterprise.

I have tried multiple agents, and the result is the same (GoogleMobiControl-2024.0.4.1056,GoogleMobiControl1501_1051).

The second problem is related to remote control. Right after enrollment, neither the remote view nor remote control appears. In the image, you can see that it doesn't load the profiles, and the remote control is not visible. Compatible APIs also do not appear on the device information tab.

Now I enable the Android Plus profile with the Zebra plugin in the same folder, and the profile appears and installs:

Once the plugin is installed, the profile and the plugin are automatically uninstalled, and the Android Enterprise Work Managed profiles now appear. The Remote View also becomes visible:

Now, the compatible APIs appear on the device information tab:

If I restart, the remote control appears instead of the remote view, but it doesn't work. When opened, the image never appears. You can navigate through the file explorer and open the shell, but the remote control doesn't function.

We are using Soti version 15.1.0.3413 on the server, and I believe the solution may be to upgrade the server to the latest version, as indicated in this post that addresses a similar issue. This post only discusses remote control on ET40 and doesn't mention profiles, but I think they might be related. Additionally, yesterday I found this Zebra documentation indicating that both ET40 (platform SD6375) and TC58 (SD6490) should have remote control enabled without installing the Zebra plugin, as these models apparently are not compatible with the plugin.

I believe the issue with remote control will be resolved with the server update, but regarding the profile issue, do you think it will also be resolved with the server update, or am I making a mistake? Has anyone else experienced this?