Self Hosted mobicontrol, need to deploy some andoid enterprise devices getting Failed to Install (Incompatible Platform)

DA
David Avery
Focused e.business llc

Hey all
I host a slightly out of date (14.1.5.1284) mobi control server for 2 customers.  It has run very well to date.  I created and manage 2 Android+ apps for them.  This has worked very well on our Zebra TC70x Android 6.1 devices, about 40 of them.

Along comes a new batch of devices.  They are GMS Oreo 8.1 Zebra TC70x devices.  I have updated them with the Mobicontrol Android enterprise agent.  I am able to get the agent to install and the device to enroll.

What I cannot seem t get to happen is a proper profile to install.  If I look at the log for the device, I see "

"Failed to Install (Incompatible Platform)".  
 
I am able to drop the APK on the device manually and it will install.

What I have noticed is that my version of package studio does not have a choice for Android enterprise (Platform is only Android).  I would like for these new devices to have the app managed as it works on the others.  Do I need to do something to my package, or do something else to deploy my profile?  Maybe some sort of custom script?




2 years ago
Android
ANSWERS
RC
Raymond Chan Diamond Contributor
2 years ago

Do you have problems in both deploying your .pcg package and deploying any AE profile policies?  Have you done any tests on devices of other brands/models or different Android firmware versions?

Is it possible that you tried to deploy a classical Android+ profile to your Android-Enterprise devices?  Please note the confusion in the terminology used in the web-console GUI/documenation since v14.x.  Android+ was previously used to refer to the devices using OEM specific device agent but has since v14.x been used to refer also, if not more, to devices using the OEM independent Android-Enterprise device agents.  

In general., the .pcg.packages generated for "Android" platform by Package Studio works for both Classic Android+ and Android Enterprise devices.

Without more details, it is hard to judge if your current problem is related to the v14.1.5 MobiControl server /Package-Studio version, or to the way you configure/install the server.  

DA
David Avery
2 years ago

Thank you Raymond.  I fiddled a little more and I am actually successful delivering the profile.  So that's not it - I made a simple platform to set the WIFI up and it did work.  So it seems like it doesn’t like my app.  I am able to install the app APK myself manually.  Further, when I try to force package reinstallation the message which is terse says "Failed to Install (Incompatible Platform)"

My guess is that something is blocking this - I have no other profiles on GMS devices, all are non GMS.  I wonder if google play is somehow preventing this, or the app is not registered with google as a private app?  I do have play protect off. These companies are somewhat hands off with IT (smaller companies) and I am trying to give them a truly managed solution.  I wonder if I should look to sideload the APK maybe via a script or some other method?

RS
Rafael Schäfer
2 years ago

When creating the profile and/or package, did you choose the right platform?

On both steps you have to choose the correct one (especially when creating a package: look for the prechosen Version of OS, in MC Studio default is OS Version 2.0 to 10.0. So if you have an Android 11 device and didn't change that, it will fail. Same for the selected Platform.

DA
David Avery
2 years ago

Hello Rafael

I have since been able to install the agent and the app, nothing like a day of thrashing.  I think there was a "default" enrollment that was pushing android classic to the device.  I now have a profile and app installed on the device.

I do now have the bug of not being allowed to upload a new package which I think was fixed later in ver. 14, awaiting SOTI's reply on that one.

I
ICMOD@SOTI
2 years ago

Hello David,

Thanks for your post on Pulse!

What error are you getting when you attempt upload the package?

Kind regards,

Technical Support | SOTI Inc. | 1.905.624.9828 | support@soti.net | www.soti.net |