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Device Agent was stopped on Android+, registering a new device will never succeed

H
Hunglinger
sixData GmbH

Hi there,

I am testing to enroll a Pointmobile PM95 device (with Android Version 13) as a work managed device. (without the special work container)

Deploying with Android Enterprise and having a private and a work space on the device- then the registering on mdm works.

But not as a work managed device with OEM specific Agents.

Starting the Agent -it always crashes with the error message "the app has stopped", there is no way to register the device in MDM.

 I tried several Agent versions, deploying via webservcie or qr code during device setup. It always failed.

I have another Pointmobile PM85 which works as an Enterprise device with Agent version 14.4. in the desired way.

Where can I figure out which Agent Version is needed? Is the PM95 device not supported?

As the device is not for private use, there is no need for a personal container. 

We are running MobiControl Version: 15.2.3.1033 on premise.

a year ago
SOTI MobiControl
ANSWERS
MD
Matt Dermody Diamond Contributor
a year ago

Android Enterprise with SOTI does not use OEM specific Agents. You need to use the generic / universal Android Enterprise agent and then also install a OEM specific plugin, if one exists for the OEM.

RC
Raymond Chan Diamond Contributor
a year ago

Your description sounds conflicting, possibly because your concepts about Android Enterprise, AE work-managed mode and work-profile mode are not 100% accurate.

What are the active MDM API's reported for the Pointmobile PM85 device that you have successfully enrolled?

T
TLMOD@SOTI Bronze Contributor
a year ago

Hi ,


Thanks for posting on SOTI pulse. Thanks Matt and Raymond for responding to the post, your expertise and willingness to help are greatly appreciated!


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