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Certificate renewal not working as expected

DT
Dennis T
Hawkins, Inc.

Running Soti v14.4.0.4857

I have a certificate authority configured with a template and all is working fine for initial enrollment on my iPads (iOS v12.3.1). The issue I am running into is that auto renewal is not working. I have the following options checked in the template:

- Remove old certificates

- Use auto renewal

- Days before auto renewal: 2

For testing purposes I lowered the validity period of my certificate to three days. 

Beyond the certificate not auto renewing, it seems as though I cannot manually renew it from the Security tab of the device - the option to revoke and/or renew are not there. Note that the option to revoke and/or renew had been visible in the past as well as the information under the Template and Intended Purposes columns.

Ideas?

6 years ago
SOTI MobiControl
ANSWERS
SS
Support Staff Account
6 years ago (edited 6 years ago)

Hello Dennis, 

Do you have many devices enrolled?  This could be an issue if the certificate expires before being renewed.  

In circumstances like these, I would suggest opening a case in Support so we can assist you right away.

Please call the appropriate Support number by selecting this link. https://soti.net/about/contact-us

If you do not have any iOS devices enrolled yet feel free to create a web case by selecting here 

Regards, 

A
Amit_L
5 years ago

Hi Dennis,

Did you hear anything about this? We are facing similar issues where old certificate still stays on the device after successful renewal.

Thanks,

Amit

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