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I've installed it on the device with an app policy, I can see licenses being consumed in my KPE but no settings will apply. I've set it up both using OEM configs and with managed app configs, yet neither will work. I am doing this on a Samsung A9+ and I want to configure battery protection, which this device should support per this article.
Hi @David Kerns,
Thank you for posting on Pulse.
Could you please confirm the Knox version and the OS version of the device?
Also, kindly try following this article and check if the policy is being applied on the device:
If the steps are passed and the policy is applied, then from the MobiControl side, this is what we can assist with. However, if it’s still not working, it’s possible that certain models may not support this feature, and it would be best to reach out to Samsung support for further assistance.
Let me know how it goes, and we’ll be happy to help further if needed.
Hi David,
You need to apply it via the Profiles section, not the APP section (Keep the config in the app turned off)
This is how I got it to work for my Samsung device
Profiles > Add Profile
Select Android > Work Managed
In the Configurations section select OEMConfig > Samsung
Configure it in there, then apply it to the device.
This worked for me, all settings applied successfully.