While it is in principle possible to use tools such as Crystal Report, i-net Clear Reports, etc. to generate custom reports, the main issue is to understand sufficiently the database schema (i.e. the details and relationships between different fields in hundreds of database tables) to come up with report that is accurate.     The problem gets even more complicated with different MobiControl versions as the schema evolve continuously, with some new tables/fields added and old tables/fields being obsolete from time to time.

I don't think there is any detailed manual talking about custom reports generation.   However,  a Soti customer may approach Soti to create custom report, possibly with a fee based on the complexity of the problem size and report generation.  

Hi Pagonis,

Thanks for posting on SOTI Pulse, Thanks Raymond for responding to the post, your expertise and willingness to help are greatly appreciated!

Have you had a chance to test the suggestion given by Raymond, did it resolve your query?

As Raymond rightly pointed out, the key to generating custom reports is a deep understanding of the database schema. This involves comprehending the intricate details and relationships between various fields within numerous database tables. The ability to create accurate reports is contingent upon a solid grasp of the database structure and its interconnections.

At present, we regret to inform you that there are no publicly available documents on the creation of Custom Reports. This is why, whenever there is a need to generate a custom report, we recommend engaging our Professional Services Team. They possess the expertise to craft the customizations you require, along with the necessary data. Please be aware that this is a pay-per-use service.

Hence, to engage the Professional Services Team, you must initiate the support ticket. Subsequently, the assigned SOTI agent will coordinate with the Professional Services Team to provide you with the necessary assistance.

If you have any additional questions or concerns, please don't hesitate to reach out. We're dedicated to providing assistance and support.

Kind regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |