Hello Ira, 

Yes, it is definitely possible to get support during a trial.  Please create a case by selecting the link below and we will have a Support Technician reach out to you regarding obtaining your organizations details, so that a Pre-Sales Technician can assess your deployment requirements and assist you with troubleshooting and any questions you may have prior to purchasing a valid MobiControl license and support contract.  

 http://www.soti.net/services/support/supportcase/

Regards,