Product activation failed

Solved Locked
WR
Waldo Ragole
Copahome NV

Hi,

We have reinstalled the soti software with the newest version on the same machine.

Now the software is complaining that the key has allready been activated on another machine:

Product activation failed: This registration code has already been activated on another computer.

Please help.

Waldo Ragole

6 years ago
SOTI MobiControl
ANSWERS
RC
Raymond Chan Diamond Contributor
6 years ago

For production license, you can send an e-mail to Soti support team and request them to reset your license reg-code.  After that, you can use the same reg code to activate your new server instance.

Solution
RC
Raymond Chan Diamond Contributor
6 years ago

Is your license a production license or evaluation license?

WR
Waldo Ragole
6 years ago

Hi,

this is a production license.

Waldo

H
HNMOD@SOTI
6 years ago

Hello Waldo,

As @Raymond Chan suggested, your issue will require a support case. If this has already been resolved please let us know.

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