Package silently resets from "Downloaded" before scheduled install window (Android Classic)

EC
Enric Correa Yusa
mercadona001

Hi,

On Android Classic, a profile stuck in "Pending Install" with its package in "Downloaded" state never installs during the scheduled maintenance window:

  • Profile Name: PFL_PRO_APP_MercadonaDefaults_APPGROUP_3347_Users_COL_436
  • Status: Pending Install
    • Package: com.castlesspain.mercadonadefaults android PRO v0.9
    • Status: Downloaded

Maintenance Window:

  • Custom Package Installation Schedule: Yes
  • Execution Time: Device Time
  • Day(s): Daily
  • From: 23:00:00
  • To: 23:59:00

Evidences:

  • 2026-09-29 18:06 — Package downloaded, scheduled for install
  • 2026-09-29 18:26:07 — Package's downloaded flag resets to false (no install command follows)
  • 2026-09-29 23:00 — Maintenance window fires, nothing queued → silently skipped

Agent version: 2026.1.5 Build 1204

Console version: 2025.1.3.1078

Question:

  • Any known internal process that can resend a package assignment without an install command, orphaning it like this?

Regards.

Edited 21 hours ago
SOTI MobiControl
ANSWERS