Good morning,
I've installed Mobicontrol on an Apple device, no issues with certificates all correctly installed, but when I'm trying to start it, it's crashing with the error below. Anyone knows what's the issue?
Incident Identifier: 5563C306-81D2-41B5-BE53-4AAB45E8B99B
CrashReporter Key: 2F64D73E-5021-432E-E338-7457151A131D
Hardware Model: MacBookPro18,1
Process: MobiControl [1870]
Path: /Applications/MobiControl.app/Contents/MacOS/MobiControl
Identifier: net.soti.mobicontrol.macOS
Version: 15.1.1.1000 (1000)
Code Type: X86-64 (Native)
Role: Default
Parent Process: launchd [1]
Coalition: net.soti.mobicontrol.macOS [260612]
Date/Time: 2022-10-03 12:06:53.9924 +0100
Launch Time: 2022-10-03 12:06:53.9637 +0100
OS Version: macOS 12.5.1 (21G83)
Release Type: User
Report Version: 104
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000001, 0x00007ff7ffe599b0
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: SIGNAL 5 Trace/BPT trap: 5
Terminating Process: exc handler [1870]
Triggered by Thread: 0
Thread 0 Crashed:
0 runtime 0x7ff7ffe599b0 0x7ff7ffe3c000 + 121264
1 runtime 0x7ff7ffe599f8 0x7ff7ffe3c000 + 121336
2 runtime 0x7ff7ffe501a4 0x7ff7ffe3c000 + 82340
3 runtime 0x7ff7ffe51288 0x7ff7ffe3c000 + 86664
4 runtime 0x7ff7ffe509fc 0x7ff7ffe3c000 + 84476
5 runtime 0x7ff7ffe3fae0 0x7ff7ffe3c000 + 15072
6 ??? 0x3 ???
Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000000 x1: 0x0000000000000003 x2: 0x000000000000003c x3: 0x000000000000002c
x4: 0x0000000000000303 x5: 0x0000000000000000 x6: 0x0000000000000000 x7: 0x00000000003aa680
x8: 0x00007ff7ffe77000 x9: 0x0000000000000000 x10: 0x0000000000000000 x11: 0x00007ff7ffe7795b
x12: 0x0000000000000000 x13: 0x0000000000000000 x14: 0x000001b900000100 x15: 0x00007ff7ffe5f818
x16: 0xffffffffffffffe1 x17: 0x00007ff7ffe686e1 x18: 0x000000030a5de07b x19: 0x00007ff7ffe6d2e1
x20: 0x000000030a5de730 x21: 0x0000000103541000 x22: 0x0000000000000004 x23: 0x0000000103541000
x24: 0x0000000000000003 x25: 0x0000000000000001 x26: 0x000000030a5ddb90 x27: 0x00000002035c51b8
x28: 0x000000030a5e6960 fp: 0x000000030a5dc990 lr: 0x00007ff7ffe599a8
sp: 0x000000030a5dc970 pc: 0x00007ff7ffe599b0 cpsr: 0x60001000
far: 0x000000030a5dc9a8 esr: 0xf2000001 (Breakpoint) brk 1
Binary Images:
0x7ff7ffe3c000 - 0x7ff7ffe6bfff runtime (*) <ef33add1-6b70-3cc9-8bbc-c8544b609d2b> /usr/libexec/rosetta/runtime
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
Error Formulating Crash Report:
dyld_process_snapshot_get_shared_cache failed
EOF
-----------
Full Report
-----------
{"app_name":"MobiControl","timestamp":"2022-10-03 12:06:54.00 +0100","app_version":"15.1.1.1000","slice_uuid":"16b6e3db-c0ba-3ecd-a518-906f68c32aa0","build_version":"1000","platform":0,"bundleID":"net.soti.mobicontrol.macOS","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.5.1 (21G83)","incident_id":"5563C306-81D2-41B5-BE53-4AAB45E8B99B","name":"MobiControl"}
{
"uptime" : 880000,
"procLaunch" : "2022-10-03 12:06:53.9637 +0100",
"procRole" : "Default",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "MacBookPro18,1",
"procStartAbsTime" : 21238958599126,
"coalitionID" : 260612,
"osVersion" : {
"train" : "macOS 12.5.1",
"build" : "21G83",
"releaseType" : "User"
},
"captureTime" : "2022-10-03 12:06:53.9924 +0100",
"incident" : "5563C306-81D2-41B5-BE53-4AAB45E8B99B",
"bug_type" : "309",
"pid" : 1870,
"procExitAbsTime" : 21238958872004,
"translated" : true,
"cpuType" : "X86-64",
"procName" : "MobiControl",
"procPath" : "\/Applications\/MobiControl.app\/Contents\/MacOS\/MobiControl",
"bundleInfo" : {"CFBundleShortVersionString":"15.1.1.1000","CFBundleVersion":"1000","CFBundleIdentifier":"net.soti.mobicontrol.macOS"},
"storeInfo" : {"deviceIdentifierForVendor":"00C65301-166C-5A77-933C-496078B75EEF","thirdParty":true},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "net.soti.mobicontrol.macOS",
"crashReporterKey" : "2F64D73E-5021-432E-E338-7457151A131D",
"wakeTime" : 11539,
"sleepWakeUUID" : "08A7AE95-280B-4E63-8DFE-403277BE6530",
"sip" : "enabled",
"isCorpse" : 1,
"exception" : {"codes":"0x0000000000000001, 0x00007ff7ffe599b0","rawCodes":[1,140703126886832],"type":"EXC_BREAKPOINT","signal":"SIGTRAP"},
"termination" : {"flags":0,"code":5,"namespace":"SIGNAL","indicator":"Trace\/BPT trap: 5","byProc":"exc handler","byPid":1870},
"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":99030,"task_for_pid":4100},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
"faultingThread" : 0,
"threads" : [{"triggered":true,"id":16017893,"threadState":{"x":[{"value":0},{"value":3},{"value":60},{"value":44},{"value":771},{"value":0},{"value":0},{"value":3843712},{"value":140703127007232},{"value":0},{"value":0},{"value":140703127009627,"symbolLocation":243,"symbol":"__crashreporter_info__"},{"value":0},{"value":0},{"value":1894080577792},{"value":140703126911000},{"value":18446744073709551585},{"value":140703126947553},{"value":13058826363},{"value":140703126967009},{"value":13058828080},{"value":4350808064},{"value":4},{"value":4350808064},{"value":3},{"value":1},{"value":13058825104},{"value":8646316472,"symbolLocation":0,"symbol":"dyld_all_image_infos"},{"value":13058861408}],"flavor":"ARM_THREAD_STATE64","lr":{"value":140703126886824},"cpsr":{"value":1610616832},"fp":{"value":13058820496},"sp":{"value":13058820464},"esr":{"value":4060086273,"description":"(Breakpoint) brk 1"},"pc":{"value":140703126886832,"matchesCrashFrame":1},"far":{"value":13058820520}},"frames":[{"imageOffset":121264,"imageIndex":0},{"imageOffset":121336,"imageIndex":0},{"imageOffset":82340,"imageIndex":0},{"imageOffset":86664,"imageIndex":0},{"imageOffset":84476,"imageIndex":0},{"imageOffset":15072,"imageIndex":0},{"imageOffset":3,"imageIndex":1}]}],
"usedImages" : [
{
"source" : "P",
"arch" : "arm64",
"base" : 140703126765568,
"size" : 196608,
"uuid" : "ef33add1-6b70-3cc9-8bbc-c8544b609d2b",
"path" : "\/usr\/libexec\/rosetta\/runtime",
"name" : "runtime"
},
{
"size" : 0,
"source" : "A",
"base" : 0,
"uuid" : "00000000-0000-0000-0000-000000000000"
}
],
"vmSummary" : "ReadOnly portion of Libraries: Total=840K resident=0K(0%) swapped_out_or_unallocated=840K(100%)\nWritable regions: Total=27.4M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=27.4M(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nSTACK GUARD 56.0M 1 \nStack 8176K 1 \nVM_ALLOCATE 13.3M 5 \nVM_ALLOCATE (reserved) 6192K 2 reserved VM address space (unallocated)\n__DATA 80K 3 \n__DATA_CONST 80K 1 \n__LINKEDIT 240K 4 \n__TEXT 624K 2 \nmapped file 6.1G 33 \n=========== ======= ======= \nTOTAL 6.2G 52 \nTOTAL, minus reserved VM space 6.2G 52 \n",
"legacyInfo" : {
"threadTriggered" : {
}
},
"trialInfo" : {
"rollouts" : [
{
"rolloutId" : "5fb4245a1bbfe8005e33a1e1",
"factorPackIds" : {
},
"deploymentId" : 240000015
},
{
"rolloutId" : "60186475825c62000ccf5450",
"factorPackIds" : {
},
"deploymentId" : 240000026
}
],
"experiments" : [
{
"treatmentId" : "5b729754-3882-4560-826f-9c0bc27d77c6",
"experimentId" : "6192fb082171a2330e561df0",
"deploymentId" : 400000033
}
]
},
"reportNotes" : [
"dyld_process_snapshot_get_shared_cache failed"
]
}
Model: MacBookPro18,1, BootROM 7459.141.1, proc 10:8:2 processors, 16 GB, SMC
Graphics: Apple M1 Pro, Apple M1 Pro, Built-In
Display: Color LCD, 3456 x 2234 Retina, Main, MirrorOff, Online
Memory Module: LPDDR5
AirPort: Wi-Fi, wl0: Apr 6 2022 05:55:54 version 20.90.45.0.8.7.118 FWID 01-e7138ff2
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: USB31Bus
Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.
