Its offline because, the agent disconnect time is after the connect/check-in time.

To get a clearer picture of your case, please specify the device platform and enrollment mode of the device. 

Hello Sebastian,

Thank you for your post on SOTI Pulse. Rafael Schäfer and Raymond Chan, thank you for responding to the post your expertise and willingness to help are greatly appreciated!

As mentioned in the discussion, the Agent Disconnect Time represents the last time the MobiControl agent was online. I understand that you are currently unable to bring the device online. Please follow the steps below to resolve this issue:

1. Open the MobiControl agent on the device.
2. Navigate to Agent Status.
3. Click on Agent Status, and the device should start connecting.

Following these steps should bring the device back online, allowing us to access it via the WebConsole. If the issue persists, we may need to check additional details in the device information page, such as whether the device is unenrolled or showing any incompatibility errors.

Please feel free to reach out if you need further clarification or have any follow-up questions.