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Raj,

You'd better open an official support case at support@soti.net so that more implementation details can be communicated   With the kind of brief information provided in your post,  this open forum doesn't seem to be the right place to discuss problem related to your specific Mobicontrol cloud instance.

Hello Raj,

Thank you for posting on SOTI Pulse!

Please reach out to support@soti.net or call our support line to have a case created and for the agent to assist you accordingly.

Please let me know if you have any other questions.

Kind regards,

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