Add Device Rule - Can't publish to enrollment service

Solved Locked
OA
Ozan Acikalin Silver Contributor
JAMBO GmbH

Hey,

out of nowhere i am no longer able to create new add-device-rules. I get always the following error notification

The deployment server failed to reach the enrollment service. Please check your network connections and settings.

I made no changes in my network. I am still able to add devices with a existing rule. I checked the services in
the admin tool. All services are runnning without any warnings/errors. I restartet all services and the host.

I used telnet to check the availability of the enrollment service and it works. 

I am using MC v

UPDATE:
Now i get the following message in the admin tool too:

It makes no sense for me. I clicked several times on "Apply" but it is not ablet
to publish the certificates.

As i said before. My network is working fine and i made no changes.

Edited 5 years ago
SOTI MobiControl
ANSWERS
D
DDMOD@SOTI Platinum Contributor
5 years ago

Hi Ozan Acikalin,

Thank you for requesting an answer from SOTI Team!

Was there any change to the license key? Because this error pops up when the license key is changed. On the MobiControl web-console, please navigate to Rules>'?' on top right corner>License Information>Update the Registration Code>Finish.

Hope this resolves the issue.

Regards,

Solution
OA
Ozan Acikalin Silver Contributor
5 years ago

Hey DDMOD,

you were right. Updating the registration code helped me.

Thanks!