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Can you update the OS while in Kiosk Mode?

KA
Kirk Arsenault

All of our devices are Samsung TabA Pro - Android 11 - locked down in Kiosk Mode.  I have the "Device Settings" app in kiosk.  As a user, I am currently unable to update the OS on any device.

I've tried, Automatic, Windowed & Default settings in the System Update Policy.  None of them make any difference.  I've sent multiple kinds of scripts, didn't work.  

The only method I've had success with is placing each device into ADMIN mode, then the OS update works.  The device updates, restarts, then to complete the process I need to enter ADMIN mode again after startup, Then place the device back into USER MODE.  A painful process.

There must be a way to allow USER MODE to update the OS on their own, without the assistance of administrator & admin mode.

Android OS Update
3 years ago
SOTI MobiControl
ANSWERS
RC
Raymond Chan Diamond Contributor
3 years ago

The lockdown menu likely blocks software modules that are used in the upgrade process.  Thus, you have to whitelist apps supporting firmware update based on your particular device brand/model/firmware.  Finding the whole list of apps required takes time, and sometimes requires special skill or tool(s) to complete.

I
ICMOD@SOTI
3 years ago
M
Mitchell
2 years ago

In the lockdown profile, add a new Home Screen Item.

Name it "_" which makes it not appear on the home screen. 

Add: Launch://com.ws.dm

Add another Home Screen Item named "_" and Launch://com.sec.android.soagent

This will allow system update pages appear with the Kiosk Mode on. 

I have allowed native notifications so the user can update the tablet when the notification appears. 

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