Reset pass code not taking on device

N
NDND
Strategic Systems and Technology Corporation

I used reset passcode to set a passcode on a group of TC51s and TC52s. In the logs, it shows that the devices took the command. However, testing the TC51 with the passcode, it works fine but a set of the TC52 did not take the passcode. 

4 years ago
Android
ANSWERS
J
JCMOD@SOTI
4 years ago

Hi NDND,

Thank you for posting in SOTI Central.

Can you clarify if you're using the latest firmware for your TC52 devices? Ensure you're utilizing the latest LifeGuard / MX Versions available. Then re-test the Reset Passcode device action and let us know if behavior changes?

Regards,