I used reset passcode to set a passcode on a group of TC51s and TC52s. In the logs, it shows that the devices took the command. However, testing the TC51 with the passcode, it works fine but a set of the TC52 did not take the passcode.
I used reset passcode to set a passcode on a group of TC51s and TC52s. In the logs, it shows that the devices took the command. However, testing the TC51 with the passcode, it works fine but a set of the TC52 did not take the passcode.
Hi NDND,
Thank you for posting in SOTI Central.
Can you clarify if you're using the latest firmware for your TC52 devices? Ensure you're utilizing the latest LifeGuard / MX Versions available. Then re-test the Reset Passcode device action and let us know if behavior changes?
Regards,