SOTI Assist provides REST APIs that enable integration with third party solutions, including Zendesk. To enable Zendesk call SOTI Assist APIs, you must first generate a client ID and Secret for Zendesk to use. Go to Settings > Integration > Assist Integration, and add Zendesk as an API client. To configure Zendesk to query and send data to SOTI Assist, follow these guides:

https://develop.zendesk.com/hc/en-us/articles/360001069187-Zendesk-Apps-tutorial-Getting-data-from-an-external-application

https://develop.zendesk.com/hc/en-us/articles/360001074948-Zendesk-Apps-tutorial-Sending-data-to-an-external-application

The available list of SOTI Assist APIs, along with instructions on how to call them, can be found at: https://<soti assist domain>/sotiassist/api.

Hi Avshch,

Thanks for posting an interesting question!

We do have a published API set that allows for third party access to the SOTI Assist data. This allows for custom integration to other applications such as ZenDesk through coding or services.

Regards,