Hello Tim,  

Thank you for your inquiry on SOTI Pulse.

A SOTI Technical Support Moderator will be following up on your inquiry soon.  Please feel free to provide more details such as version information and device OS so to assist them in providing you a solution.

Warm regards,

Hi Tim 

Thanks for posting on SOTI Pulse,

For the current requirement stated above we need more information and deep troubleshooting 

So I would request you to raise a support ticket so the support team can look into the requirement.