SOTI does not certify load balancers for use with MobiControl. However, load balancers that meet the following high-level requirements should be compatible.

Administrative Web Console

The Management Service hosts the MobiControl administrative console. Incoming web connections to the administrative console can be distributed over two or more management servers by balancing HTTP (443) traffic. Maintaining sessions is required throughout the use of cookies.

Device Communication

In-bound device communication is classified by two types; agent-based and agent-less. Agent-based connections originate from the MobiControl agent, while agent-less connections originate from a native mobile platform specific agent. Some devices can be classified under both types.

Incoming agent-based communication can be distributed over two or more management servers by balancing TCP 5494. The agent-based communication creates a persistent connection so no session control should be used. The load balancer must also be configured to maintain the connection for at least as long as the MobiControl "heartbeat" to avoid constant disconnect and reconnects from occurring. 

Incoming agent-less communication can be distributed over two or more deployment servers by balancing HTTPS (443). The agent-less communication is stateless, so no session control should be used. SSL offloading is not supported because it results in the loss of the inbound client certificate, so MobiControl will not be able to authenticate the device connection.