Where do I put that - there is no option in remote ring it only asks if you want to ring the whole group and that's a yes or no question. I tried putting it under scripts and running it - says successful but nothing happens to the device. 

Hi Jax,

The following worked for me:

On the device in SOTI:

SEND SCRIPT (PLATFORM)
> Script type = Legacy
> Enter the script, do not copy and paste it because the quotation marks don't seem to be parsed correctly. eg.:

showmessagebox “YOUR MESSAGE HERE” NO_TIMER 4 NOTIFY_DEVICE

I prefer to use:

Hi Jax,

Did you manage to resolve the issue? Please mark the relevant post as the solution. Also, feel free to reach out if you're facing issues.

Regards,

Hi Jax,

The latest Android Enterprise Mobicontrol Agent v 14.4.5 has a new remote ring feature to help locate or alert devices. Should be very useful.

 Here are the scripting commands.

ring_device       

ring_device <volume>  

ring_device <volume> <time>   

ring_device <volume> <time> <is Vibrate>

1. When we send ring_device, it will ring the device with the default ringtone volume for 60 seconds.
2. When we send ring_device 40, it will ring the device with 40% of the max ringtone volume for 60 seconds.
3. When we send ring_device 40 10, it will ring the device with 40% of the max ringtone volume for 10 seconds.
4. When we send ring_device 40 10 1, it will ring and vibrate the device with 40% of the max ringtone volume for 10 seconds.

Well I found out that these CK65's we have run in Kiosk mode which doesn't allow for sound to play. These also don't have GPS and location services are turn off through our WIFI due to our security policy so unfortunately I probably won't be able to use the ring feature. 

Thanks for your help. 

Well I found out that these CK65's we have run in Kiosk mode which doesn't allow for sound to play. However it did work after I remoted onto the gun in Admin mode then run the script. For the Delivery Method field, I had to select MobiControl Agent then it worked great. 

Not sure if there is a way to make it loop, instead of trying to keep rerunning the script, that would rock. 

Thanks for your help!!

Did you ever figure out what background app you need to add to the lockdown config to allow the sound to play from lockdown?

No I did not. They have upgraded the server since then I will ask the Admin. 

Hi Jax,

Do you know the agent version on the device when the remote ring didn't work?

Is it possible that the device agent got upgraded to device agent version v14.4.5+ after your server upgrade?

My previous post works on a CK65 in lockdown mode. Currently testing on agent version 15.0.0.1110 but also worked on 14.4.5. No need to allow any additional application. Just make sure the script is sent in Legacy mode rather than javascript. 

This sounds more reasonable.

So your previous trial failed just because the script was sent to the device javascript engine rather than legacy script engine due to the incorrect script option chosen.