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Hi
Before I raise a ticket I thought I'd ask here.
I have some reports that were built when we were using 13.3.3. I could see and update to my heart's content in the scheduled panel for that report.
We upgraded to 14.1 the other month and I need to update the recipients but I can no longer see it the schedule (but the report still runs on time).
I can add new reports and see them but not the old ones.
Any suggestions? I'll bring doughnuts.
Got to the bottom of this and it's embarrassing.
When you click on reports you are taken to All Platforms. My old reports were under the Android tab.
I didn't even think to do that although I do it all the time with the Rules tab.
I shall sit in the corner wear the cone of shame.
Marking Richard's answer as solution as I cannot mark my own post as solution.
Did you upgrade from 13.3.3 directly to 14.1 in one step?
SOTI did it. We're running via MobiCntrol cloud.
We went from 13.3.3 to 14.1.0 to 14.1.4
Then I assume they did follow the official upgrade path of going through v13.4 and then to v4.x with you knowing the actual steps they took.
If there are not too many such problematic reports, just create new reports with similar schedule and remove the old reports to solve your problem.
Creating replacement reports is the easy bit.
Not being able to see the old reports to be able to delete them is the challenge :)
Thanks for the response
In this case that you can't even see the old reports, you might need to contact Soti support team.
It might be possible to clean them up by directly deleting right entries in selected table(s) in the SQL database. Maybe they can quickly provide you with an SQL script to automatically remove all old scheduled reports based on some selection criteria you give them.
No Problem Eddie, it happens to the best of us.
Thank you for taking the embarrassment for others facing the same "issue". I have marked your findings as the solution for you.
Cheers.