Hello Chso, 

Benedict is correct that cases can also be submitted by e-mailing support@soti.net .  After doing so you will receive an e-mail with your case number and a Technical Support Specialist will reach out to you. 

For assistance with the issue you are experiencing in creating the case, feel free to create a case VIA e-mail address and discuss this with your SOTI Technical Support Specialist privately if the details are private, if not please provide a screenshot and we can try to assist you here.

Regards, 

You can also log a case directly via email based on my experience.

Just include this on your message:

• Client name
• Reseller name (if applicable)
• Mobicontrol Version
• Registration Code
• Issue/Inquiry
• Contact number