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Upgrade to MS Server 2016 in order to upgrade SOTI MOBICONTROL leads to non-working environment

TK
Todor Kostadinov
ENERGO-PRO Varna EOOD

Hi,

As the SOTI 14 end of life is near, we decided to initiate the process of upgrading our server.

But first step (upgrade from Windows Server 2012 R2 to Windows Server 2016) resulted in non-working environment, and we were forced to restore our backup.

The errors after server OS upgrade were following:

We decided to clone our server, in order to test the whole upgrade (Server OS upgrade, SQL upgrade to 2016, and finally MobiControl update to version 15), but again after the first step we are receiving error.

It is only one error this time:

Please, advice how to proceed!

3 years ago
SOTI MobiControl
ANSWERS
MB
Marcus Breitenthaler
3 years ago

Hi,

i would recommand to upgrade to Server 2019 with SQL 2019.

After the Upgrade you must run the Setup for the MobiControl installation with the Same as you have allreday installed Version again.

Is the SQL DB on the Same or on an other Server?

TK
Todor Kostadinov
3 years ago

Hi,

Upgrade to server and SQL 2019 is currently not possible.

Yes, DB is on the same server.

MB
Marcus Breitenthaler
3 years ago

Hi,

i had the issue that after Upgrade the Search Service was not able to Start.

I have run the current Version Setup again and the Service was able to Start.

With Version 15.4. has chenaged a few Requirements that has been also installed?

  • SOTI MobiControl now requires a minimum of Java 11. You can choose either Oracle Java 11 or OpenJDK 11. Refer to the Online Help for the OpenJDK 11 setup procedure. https://soti.net/mc/help/v15.4/en/setup/installing/123.html
  • Upon upgrade, the SOTI MobiControl installer will automatically rebuild the search data. As a result, any saved System Health analytics or configurations will be lost.
  • If you are using an older version of Cloud Link Agent (CLA) (e.g.,1.x,2.x or 3.x), you must upgrade to CLA v4.0. Before upgrading, you must uninstall the older version of CLA. If CLA 4.0 is not set up with MobiControl 15.4.x, any operation or functionality related to LDAP and ADCS will not work. For more information on CLA 4.0 setup, please refer to CLA 4.0 help.
TK
Todor Kostadinov
3 years ago

What about the first error, about the Enrollment Service?

Did anyone experienced something similar?

I
ICMOD@SOTI
3 years ago

Hello Todor,

Thanks for your post!

Are you still experiencing issues with migration to Windows Server 2016? If so, please contact SOTI Support(support@soti.net) to open a new case to troubleshoot this further.

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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