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(Android Enterprise Agent) SOTI MOBICONTROL MXMF is loading, Please wait......... (this took a long time to load)

MD
Marcel de Boef

Hi There, 

I receive complaints from branches that it takes a long time before a scanner (zebra) is started. We increasingly see SOTI Mobicontrol MXMF is loading, please wait... normally it is loaded like this, but now it sometimes takes a very long time. We allow the agent to update automatically and we are now at version 2024.0.4.1056. Could it be because of that? Device runs on firmware 11-39-27.00-RG-U00-STD-HEL-04 Are there any known issues? 

Devices identified with the problem are Zebra, VC8300, MC93, TC57

Which i also find strange, at the beginning of the week I saw the releases of SOTI agent version: 2024.0.4.1056, but now it is no longer there. We let the zebra devices automatically install the agent. And we are now at 2024.0.4.1056. Have any bugs been discovered and has the release been pulled back?

MXMF is loading, please wait......

thanks for the help.

Regards,
Marcel

a year ago
SOTI MobiControl
ANSWERS
ZC
Zafer Cigdem
a year ago

Hi Marcel,

I don't have much information on this but Can you see your device online on MobiControl WebConsole at this stage? If you have a lockdown/kiosk profile, you may try to send out below legacy script to monitor whether it helps:

notify kiosk off

restartagent

Zafer

MD
Matt Dermody Diamond Contributor
a year ago

I have not had that particular issue reported yet but I'm guessing it's only a matter of time. The release notes for that agent had a specific fix for the MX framework so it is very likely you seeing that fix in action. 

RG
Ryan Grimm
a year ago

It's not just an Android 10 issue. I'm seeing this on MC93, and to a lesser extent VC8300, devices running Android 11 at boot. Both are running the latest agent version 2024.0.4.1056.

V
VPMod@SOTI.net
a year ago

Hi Marcel de Boef


Thanks for posting on SOTI Pulse.


Thanks, Zafer, Matt, and Ryan for responding to the post, your expertise and willingness to help are greatly appreciated!

Have you had an opportunity to test the suggested solutions by Zafer, Matt, and Ryan and has it successfully addressed your query?
 
If not, or If you have any additional questions or concerns, please don't hesitate to reach out. We're dedicated to providing assistance and support.

Technical Support, SOTI Inc.

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