SOTI Pulse

Internet access during enrollement

Solved

Dailycer

Good morning ,

I'm trying to enroll a Samsung Galaxy Tab active 3 running android 11 on a 15.5 Mobicontrol version on a private network without open access to external network

Here's my question , is it mandatory to have an internet access during initial enrollement as the device seem to try to check something outside my network before entering the preliminary phase of enrollment

Thanks you for your support.

3 years ago

SOTI MobiControl

ANSWERS

Raymond Chan

3 years ago

Samsung provides paid value-added EMM /MDM related features within its KNOX platform, and thus every time a Samsung device is enrolled with any third-party EMM/MDM solution, the Samsung firmware makes the device connected to predefined Samsung backend server to see if there is any license to enable the extra API's supporting the paid features in the device firmware based on the device hardware serial number. If not, only the standard free API's on the firmware can be called successfully by the third-party EMM/MDM solution. Hence, you likely need to allow your Samsung device gets online during the very initial enrollment phase.

Solution

Matt Dermody

3 years ago

If you are managing them under Android Enterprise the enrollment period is also the time in which the Google Service Account is assigned to the device. In my experience the devices need to have external / public internet access to the Google Play services during this step in order for the process to complete.

SAMOD@SOTI

3 years ago

Thank you for your post,

And thank you Raymond and Matt for answering to this post and solved it.

To answer to your question, Samsung offers multiple ways to enroll a device with any third-party EMM/MDM solutions, and they do need some Internet connection during the enrollment phase.

Here are some useful links to check: